Business Manager - Goulburn

Our well-established telecommunications company is looking for an accomplished and affable Business Manager—with a strong track record in customer service and interest in new technologies—to ensure our regional store’s continued success. 

Your specific roles and responsibilities will include directing, controlling and coordinating customer service, merchandising, and overseeing staff development and administrative functions, so you’ll need to be self-motivated, organised, confident and driven.

Specifically, among other things, you’ll be expected to:

  • meet monthly and annual sales budgets, as determined by the Area Manager
  • maintain excellent customer service, swiftly resolving any complaints about staff or products
  • ensure you and your colleagues complete training and development programs
  • monitor and maintain stock levels 
  • keep accurate records of sales figures and financial transactions 

You’ll report to the Area Manager and liaise with senior managers and other team members, as well as supervise sales consultants and administrative staff, ensuring their knowledgeability about our products and systems and their adherence to our internal and external policies and procedures, as set out on our intranet and partner portal.You’ll preferably have tertiary qualifications in a business-related discipline, along with extensive experience in the management of KPIs and profit, loss and sales figures. You’ll have held a retail/customer service management position, where you’ve shown yourself to be an effective communicator and admired leader. And you’ll understand the importance and meaning of outstanding customer service, with a track record to prove it. Your positive attitudes and approach will inspire your colleagues and enable you to develop and maintain ongoing customer relationships. 

If you think you’re the perfect fit for this challenging and exciting role, please forward your letter of application and CV to If you’d like more information on this position, call Highland Recruitment: 02 4861 5525.


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